Well, yes, there is a problem…I miss my online gaming, but in lieu of gaming, I’ve found more productive means to occupy my time, and by that I mean a new blog post.
Last Wednesday there was apparently a hacker attack on Sony’s Playstation Network, and as a result of the breach, Sony has shut down the Playstation Network until further notice. When I tried to log in Wednesday only to be denied, I took to the internet and was largely unable to find the source, except for a few tweets from other disgruntled users. That day the Playstation Blog posted a vague couple sentences about the outage, and angry users took to facebook, twitter, and the blog scene over the following days to voice their irritation, but the majority of the complaints were about the lack of information.
Several people cried for a twitter response from Sony regarding the issue and when the network would be back up. The next day a new blog post went up that was equally vague but at least gave users a time frame. However, it’s now the 26th and the network is still down, so what little information we received was incorrect. Playstation users are taking to the Playstation Blog and twitter to take out their frustrations
This slideshow requires JavaScript.
The incident is really showing that users in a digital age want to be in the conversation and they want prompt and informative answers to their questions. I think one of the biggest lessons Sony will learn from this experience is the fact that with all this social media at their finger tips, they are going to be expected to be more on the ball. As you look at the progression of blog posts Sony has done, you can see that as time went on and more and more complaints came in, they figured out that users wanted more concrete information and they’ve worked to incorporate it.
But with days of little to no information, and plenty of threats by users to drop PS3 for XBox, the damage may have already been done. What do you think? Can Sony recover from their crippling social media train wreck?
